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In an increasingly dynamic and competitive business environment, reducing time-to-market is essential to maintain relevance and competitiveness. CHC Energía faced the challenge of modernizing its technological architecture and needed a solution that would not only accelerate its processes but also optimize operational efficiency in a constantly evolving market. QUIXOTIC emerged as the ideal strategic partner by providing a comprehensive and agile solution that radically transformed the company’s internal processes.
Challenge
CHC Energía was confronted with long implementation times, high costs, and a complex operational structure due to the large volume of employees in its BPO (Business Process Outsourcing) operations. The need was clear: a tool to speed up time-to-market and improve efficiency in implementing its new technological architecture without sacrificing quality or increasing operational costs.
Solution
QUIXOTIC deployed a strategic combination of its Contracting, Messaging, and Telemetrics modules designed to optimize and accelerate the company’s critical processes. This solution enabled CHC Energía to transform its operations quickly and effectively, working closely with its team to ensure a robust and high-impact innovative implementation.
Results
The implementation of QUIXOTIC’s solution yielded remarkable outcomes:
- Reduction in Critical Processing Times: There was an improvement of over 40% in processing times within the new structure.
- Operational Efficiency: Process optimization led to increased efficiency of the operational team, enhancing satisfaction for both employees and clients.
- Scalability: The platform offers on-demand scalability, facilitating the launch of new initiatives seamlessly.
Testimonials
Óscar Monrio de la Herran, CIO/CTO of CHC Energía, expressed his satisfaction with the solution:
“Thanks to QUIXOTIC, we have drastically reduced our time-to-market. Their platform allowed us to launch new initiatives in record time without compromising quality or increasing operational costs.”
“QUIXOTIC not only promised to meet deadlines but delivered with precision. Their commitment to flawless execution provided us with the confidence we were looking for in a strategic partner.”
“The visibility and control QUIXOTIC has given us over our processes are invaluable. We now make informed decisions with real-time data, without relying on third parties.”
“QUIXOTIC’s automation solutions significantly reduced our dependency on BPOs, optimizing costs and improving operational efficiency.”
“Beyond the technology, what truly distinguishes QUIXOTIC is their team. Committed, approachable professionals with an in-depth understanding of our business.”
Conclusion
The collaboration between CHC Energía and QUIXOTIC clearly demonstrates how integrating advanced technological solutions can radically transform operational processes. By drastically reducing critical processing times and increasing efficiency, CHC Energía has not only improved its competitiveness but also positioned itself to face future challenges with greater agility and confidence.
Omar Sequera
Technology Consultant specialized in energy
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