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In the energy sector, where agility and precision make the difference, retailers need tools that optimize their operations without increasing costs or complexity. A company belonging to one of the 10 largest energy groups in Spain faced challenges in managing key processes, particularly in its interactions with distributors. The search for an effective solution led them to QUIXOTIC, whose platform enabled an operational transformation driven by automation and efficiency.
A critical aspect of the retailer’s challenges was the collection, processing, and aggregation of data from Distribution System Operators (DSOs). Managing Third Party Access (TPA) requests, Customer Switching processes, and Hourly Load Curves (HLC) required significant manual effort, often leading to delays, errors, and data inconsistencies. QUIXOTIC’s Messaging module fully automates these processes, ensuring seamless data retrieval, validation, and transfer between DSOs and the retailer’s internal systems.
With end-to-end automation of messaging with DSOs, QUIXOTIC enables retailers to:
- Retrieve and structure all relevant DSO data (switching statuses, consumption curves, contract updates, and more) in real time.
- Automate and standardize Third Party Access (TPA) processes, eliminating manual intervention and accelerating response times.
- Streamline Customer Switching operations, ensuring precise file handling and minimizing delays in contract activations.
- Efficiently process Hourly Load Curves (HLC) for accurate billing and forecasting.
- Ensure full traceability of all interactions with DSOs, with advanced search features by process and individual steps.
By integrating these capabilities, the retailer not only eliminated operational bottlenecks but also gained a more reliable, scalable, and transparent system for managing distributor communications.
Challenge
Led by their CIO, the Operations department of this energy retailer faced several recurring issues:
- Manual file uploads and downloads with distributors were time-consuming and error-prone. This affected switching speed and customer management, causing processing delays and potential service quality issues.
- Lack of process traceability. It was difficult to track where errors occurred in the file flow.
- The need for a scalable solution. The company required the ability to process large volumes of information without impacting operational performance.
Solution
To address these challenges, QUIXOTIC implemented its Messaging module, which includes advanced features such as:
- Full API integration for distributor messaging, eliminating the need for manual intervention.
- Smart Switching, which accelerates retailer switching while ensuring seamless information flow.
- High-volume file processing, capable of transferring hundreds of thousands of files in seconds, maintaining high performance even during peak operational loads.
- Advanced search features, allowing users to track information by process and individual steps, simplifying issue detection.
- Seamless ERP integration, ensuring an automated and uninterrupted data flow.
Thanks to this solution, the company went from processing switching files once a day—or even weekly in some cases—to multiple automated processes per day with no errors.
Results
The implementation of QUIXOTIC delivered tangible improvements in the team's daily operations:
- Full automation of distributor messaging, eliminating repetitive manual tasks.
- Significant reduction in errors and lost files, ensuring reliable information management.
- Faster processing speeds, allowing multiple switching transfers per day effortlessly.
- Lower operational costs, thanks to the elimination of manual processes and time optimization.
- Complete traceability and control, with advanced searches facilitating quick issue resolution.
- Guaranteed scalability, with the ability to handle large volumes of data without affecting system performance or stability.
Testimonials
“QUIXOTIC has helped us automate a critical part of our operations, reducing errors and processing times.”
- “Full automation with QUIXOTIC allows us to process switching multiple times a day instead of just once a week in some cases.”
- “With the ability to search by process and steps, we can now identify issues in seconds and resolve them before they impact operations.”
- “Cost savings and process optimization have been evident since we implemented QUIXOTIC.”
- “It’s a modern, efficient solution with an excellent price-performance ratio. Definitely a great decision for our team.”
Conclusion
By implementing QUIXOTIC, this energy retailer has:
- Fully automated its messaging with distributors.
- Reduced errors and optimized large-scale operations.
- Processed massive volumes of data in seconds without compromising system performance.
For energy retailers seeking automation, traceability, and scalability, QUIXOTIC is the most complete software solution in the spanish market.
Omar Sequera
Technology Consultant specialized in Energy
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