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In an increasingly dynamic energy market, efficient management of Third-Party Access (ATR) processes is essential for smooth operations and minimal errors. Nobe Energía, a growing energy retailer in Spain, faced the challenge of handling these processes quickly and without the need for internal developments. While searching for an agile and specialized solution, they found QUIXOTIC to be the perfect partner to optimize their operations and gain full control over ATR processes.
Challenge
The team at Nobe Energía, led by José Carlos Aguilar, General Manager, managed ATR operations manually, without a dedicated tool, leading to inefficiencies and a lack of automation in critical processes. Their main challenges included:
- Lack of specialized internal development to manage ATR efficiently.
- The need for speed and agility in contract, product, and renewal management.
- Full control over ATR processes, ensuring the correct reception and processing of data from distributors.
The company was looking for a market-ready solution that would allow them to manage ATR with precision, reduce manual intervention, and improve data traceability.
Solution
To address these needs, Nobe Energía implemented two key QUIXOTIC modules:
- Contracting Module, for efficient management of portfolios, products, and renewals.
- Messaging Module, which includes file transfer and smart switching, ensuring seamless and automated data exchange with distributors.
With QUIXOTIC, the ATR team at Nobe Energía was able to:
- Automate the reception and processing of distributor data, eliminating errors and repetitive tasks.
- Control and centralize ATR operations, enabling full process tracking.
- Optimize contract and switching management times, ensuring speed and efficiency in each operation.
Results
Since implementing QUIXOTIC, Nobe Energía has seen significant improvements in its daily operations. By automating the handling of data from distributors, they’ve optimized key processes and gained full operational control.
Key results include:
- 90% automation in distributor data integration, eliminating manual errors.
- 60% reduction in daily ATR management time, thanks to more agile and centralized processes.
- 98% team satisfaction, driven by a visual, intuitive, and easy-to-use platform.
Additionally, customer support has played a key role, consistently standing out for its speed and efficiency in resolving issues.
Testimonials
“QUIXOTIC allows us to perfectly collect distributor data, ensuring full control over our operations.”
- “It’s a highly useful and comprehensive system, not just a basic solution, but one that fully meets our ATR management needs.”
- “The interface is visual and intuitive, making our team’s daily work much easier.”
- “Customer service works very well and quickly resolves any issues.”
- “Thanks to QUIXOTIC, we have optimized the management of contracts, products, and renewals without needing internal developments.”
Conclusion
By implementing QUIXOTIC, Nobe Energía has automated and optimized ATR management, ensuring speed, control, and efficiency in its operations. With its ability to seamlessly integrate and process distributor data in an intuitive way, the retailer has achieved greater traceability and accuracy in its processes.
For energy retailers looking to streamline operations without requiring internal developments, QUIXOTIC stands out as the ideal solution.
Omar Sequera
Technology Consultant specialized in Energy
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